Terms & Conditions

Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of the FashionKart platform operated by Hellwet Technologies Private Limited (CIN: U62091UP2025PTC220941). By creating an account, placing an order, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy.

Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law. If you are using the Platform on behalf of a business, you represent that you have authority to bind that entity.

Account Registration

• You must provide accurate, current, and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorised access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms

Marketplace Model

FashionKart operates as a multi-vendor marketplace. Product listings are created by independent sellers. While we facilitate transactions, the contract of sale for products is between you and the respective seller, unless explicitly stated otherwise.

Orders & Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• We and our sellers reserve the right to correct pricing errors
• Order confirmation does not guarantee acceptance — we may cancel orders due to stock unavailability, pricing errors, or suspected fraud
• Promotional offers are subject to specific terms and may be modified or withdrawn at any time

Payment

We accept payment via UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (where available). Payment processing is handled by certified third-party gateways. You agree to provide valid payment information and authorise charges for your orders.

Shipping & Delivery

Delivery timelines, shipping charges, and service areas are described in our Shipping Policy. Risk of loss passes to you upon delivery to the specified address.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Return Policy and Refund Policy. Please review these before placing an order.

User Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Post false, misleading, or defamatory content including fake reviews
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools (bots, scrapers) without our written permission
• Interfere with the proper functioning of the Platform
• Resell products purchased for personal use in violation of seller terms

Intellectual Property

All Platform content — including logos, design, software, AI models, and text — is owned by or licensed to Hellwet Technologies Private Limited. You may not copy, modify, distribute, or create derivative works without our prior written consent. Product images and descriptions belong to respective sellers or brands.

AI-Powered Features

FashionKart uses artificial intelligence for product recommendations, search, virtual try-on, and other features. AI outputs are provided for convenience and may not always be accurate. You should verify product details before purchase.

Limitation of Liability

To the maximum extent permitted by law, Hellwet Technologies Private Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount you paid for the relevant order in the preceding 12 months.

Indemnification

You agree to indemnify and hold harmless Hellwet Technologies Private Limited, its directors, employees, and partners from any claims arising from your violation of these Terms or misuse of the Platform.

Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh. We encourage you to contact our support team first to resolve disputes amicably. For unresolved disputes, you may also contact our Grievance Officer at Grievance Officer.

Changes to Terms

We may modify these Terms at any time. Updated Terms will be posted on this page with a revised date. Your continued use constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Reach us at hello@fashionkart.ai or Contact Us. For complaints, visit our Grievance Officer page.