Platform: fashionkart.ai
Registered Address: First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh 226010, India
Phone: 011-4118-6161 · Email: hello@fashionkart.ai
Our Return Promise
At FashionKart, we want you to love every purchase. If something isn't quite right, our hassle-free return process makes it easy to send items back within the eligible window.
Return Eligibility
| Category | Return Window | Condition |
|---|---|---|
| Clothing & Apparel | 30 days from delivery | Unworn, unwashed, tags attached, original packaging |
| Footwear | 15 days from delivery | Unworn, original box, no scuff marks |
| Accessories & Bags | 15 days from delivery | Unused, all accessories included |
| Innerwear & Swimwear | Not eligible | Hygiene reasons — exchange only for size/defect |
| Custom / personalised items | Not eligible | Unless defective or incorrect |
| Sale / clearance items | 7 days | As marked on product page |
How to Initiate a Return
- Log in to your FashionKart account
- Go to My Orders and select the item you wish to return
- Click Return / Exchange and choose your reason
- Schedule a free pickup (where available) or ship the item using our prepaid label
- Pack the item securely in its original packaging with tags attached
- Hand over to the pickup agent or drop at the designated courier point
Return Pickup & Shipping
- Free reverse pickup is available in most serviceable pin codes for eligible returns
- Pickup is typically scheduled within 2–3 business days of your request
- If reverse pickup is unavailable in your area, we will provide a prepaid shipping label
- Items must be handed over within 7 days of return approval
Quality Check
Returned items undergo a quality inspection at our warehouse. Returns may be rejected if:
- Item shows signs of wear, wash, or damage
- Original tags or packaging are missing
- Item returned is different from what was ordered
- Return window has expired
If a return is rejected, the item will be shipped back to you at your expense.
Exchanges
Exchanges for a different size or colour are subject to availability. If the requested variant is unavailable, we will process a refund instead. Exchange requests follow the same eligibility rules as returns.
Defective or Wrong Items
Received a defective or wrong product? Contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund — no questions asked.
Non-Returnable Items
- Innerwear, lingerie, swimwear (unless defective)
- Customised or made-to-order products
- Products marked "Final Sale" or "Non-Returnable"
- Gift cards and digital products
- Items without original tags or packaging
Contact
Need help with a return? Visit Support Policy or email hello@fashionkart.ai.
