Platform: fashionkart.ai
CIN: U62091UP2025PTC220941
Registered Address: First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh 226010, India
Phone: 011-4118-6161 · Email: hello@fashionkart.ai
Customer Support Commitment
We are committed to providing responsive, helpful support for every FashionKart customer. This policy outlines how to reach us and what to expect.
Support Channels
| Channel | Availability | Response Time |
|---|---|---|
| Email — hello@fashionkart.ai | 24/7 (responses during business hours) | Within 24 hours |
| Phone — 011-4118-6161 | Mon–Sat, 10 AM – 7 PM IST | Immediate during hours |
| In-app / Website Chat | Mon–Sat, 10 AM – 7 PM IST | Within 5 minutes |
| Contact Form | 24/7 | Within 24 hours |
| Help Center / FAQs | 24/7 self-service | Instant |
What We Can Help With
- Order tracking and delivery updates
- Returns, exchanges, and refunds
- Product information and sizing guidance
- Account and login issues
- Payment failures and billing queries
- Promo codes and offers
- Feedback and complaints
- Technical issues with the website or app
Escalation Process
- Level 1: Contact support via any channel above
- Level 2: If unresolved within 48 hours, reply to your ticket asking for escalation
- Level 3: Contact our Grievance Officer — see section below
We aim to resolve all escalated issues within 7 business days.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address consumer complaints and data-related grievances.
| Name | Rahul Tiwari |
| Designation | Director & Grievance Officer |
| Company | Hellwet Technologies Private Limited |
| hello@fashionkart.ai (Subject: GRIEVANCE) | |
| Phone | 011-4118-6161 |
| Address | First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh 226010, India |
| Acknowledgement | Within 48 hours of receipt |
| Resolution | Within 15 working days |
See also our dedicated Grievance Officer page.
Support for Sellers
Registered sellers can access dedicated seller support through the Seller Dashboard → Help & Support section, or email hello@fashionkart.ai.
Feedback
Your feedback helps us improve. After each support interaction, you may receive a satisfaction survey. We read every response and use it to train our team and improve our Platform.
