Consumer Protection (E-Commerce) Rules, 2020 — Mandatory Disclosure
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Hellwet Technologies Private Limited has appointed a Grievance Officer.
Grievance Officer Details
| Name | Rahul Tiwari |
| Designation | Director & Grievance Officer |
| Company | Hellwet Technologies Private Limited |
| CIN | U62091UP2025PTC220941 |
| hello@fashionkart.ai (Subject line: GRIEVANCE – [Your Order Number or Issue]) | |
| Phone | 011-4118-6161 (Mon–Sat, 10 AM – 7 PM IST) |
| Postal Address | Grievance Officer Hellwet Technologies Private Limited First Floor, B-2/64, Lohia Path Lucknow, Uttar Pradesh 226010, India |
Response & Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 48 hours of receipt |
| Resolution of complaint | Within 15 working days of receipt |
| Data-related grievances (DPDP Act) | Within 30 days of receipt |
What You Can Raise Here
- Unresolved customer support complaints (order, delivery, refund issues)
- Disputes with sellers on the FashionKart marketplace
- Concerns about unfair trade practices or deceptive conduct
- Data privacy concerns — access, correction, or deletion of personal data
- Complaints about misuse of your account or personal information
- Any violation of the Consumer Protection Act, 2019
How to File a Grievance
- Try support first: Contact us at Contact Us or hello@fashionkart.ai
- If unresolved after 48 hours, email the Grievance Officer at hello@fashionkart.ai with subject:
GRIEVANCE – [Order ID / Issue] - Include in your email: Your name, registered email/phone, order number (if applicable), description of the issue, and steps already taken
- You will receive an acknowledgement within 48 hours and a resolution within 15 working days
Escalation Beyond FashionKart
If your grievance is not resolved within the stated timeline, you may approach:
- National Consumer Helpline: consumerhelpline.gov.in | Helpline: 1800-11-4000
- Consumer Forum: File a complaint at your local District Consumer Disputes Redressal Commission
- Data Protection Board of India: Once established under the DPDP Act, 2023
Legal Compliance
This grievance mechanism complies with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020 — Rule 6(2)
- Information Technology Act, 2000 — Section 79
- IT (Intermediary Guidelines) Rules, 2021
- Digital Personal Data Protection Act, 2023
Hellwet Technologies Private Limited | CIN: U62091UP2025PTC220941 | GSTIN: 09AAHCH8708E1ZF
