Hellwet Technologies Private Limited
Platform: fashionkart.ai
Registered Address: First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh 226010, India
Phone: 011-4118-6161 · Email: hello@fashionkart.ai
Refund Overview
Once your return is approved and the item passes our quality check, we initiate your refund promptly. This policy explains timelines, methods, and exceptions.
Refund Methods
| Original Payment Method | Refund Destination | Timeline |
|---|---|---|
| UPI / Net Banking / Card | Original payment source | 5–7 business days after QC approval |
| Wallet (Paytm, PhonePe, etc.) | Original wallet | 3–5 business days |
| Cash on Delivery (COD) | Bank account or FashionKart Wallet | 5–7 business days after bank details verification |
| FashionKart Wallet / Store Credit | Platform wallet | Instant upon QC approval |
Refund Process
- Return item is picked up and received at our warehouse
- Quality check completed within 2 business days
- Refund initiated upon successful QC
- Confirmation email/SMS sent with refund reference number
- Amount credited per the timeline above (bank processing times may vary)
Partial Refunds
Partial refunds may apply when:
- Only part of a multi-item order is returned
- A promotional discount was applied proportionally
- Item is returned without accessories originally included
- Restocking fee applies to specific seller categories (disclosed at purchase)
Shipping Charges
- Original shipping charges are refunded for returns due to our error, defect, or wrong item
- For change-of-mind returns, shipping charges are non-refundable unless stated otherwise on the product page
- Free return pickup does not affect your refund amount
Order Cancellation Refunds
If you cancel an order before it is shipped, a full refund is processed within 3–5 business days. Orders cancelled after shipping follow the standard return process. See our Cancellation Policy.
Refund Not Received?
If you haven't received your refund within the expected timeline:
- Check your bank/UPI statement and spam folder for our confirmation email
- Verify the refund reference number in My Orders → Refund Status
- Contact your bank — some banks take additional 2–3 days to reflect credits
- Still missing? Email hello@fashionkart.ai with your order ID and refund reference
Contact
Refund queries: hello@fashionkart.ai | Phone: 011-4118-6161
