Platform: fashionkart.ai
Registered Address: First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh 226010, India
Phone: 011-4118-6161 · Email: hello@fashionkart.ai
Introduction
This Seller Policy governs the relationship between Hellwet Technologies Private Limited ("Platform") and merchants ("Sellers") who list and sell products on FashionKart. By registering as a seller, you agree to comply with this policy along with our Terms & Conditions.
Seller Registration & KYC
- Sellers must provide valid business registration documents, GSTIN (if applicable), PAN, and bank account details
- Individual sellers may register with Aadhaar/PAN and valid bank proof
- We reserve the right to verify documents and reject incomplete or fraudulent applications
- Sellers must maintain accurate business information and update changes within 7 days
Product Listings
- All products must be genuine, legally sourced, and accurately described
- Product images must represent the actual item — no misleading photos or stock images that differ from the product
- Pricing must include all applicable taxes; MRP must comply with Legal Metrology rules where applicable
- Prohibited items (counterfeit goods, banned substances, weapons, etc.) are strictly forbidden
- Sellers are responsible for obtaining necessary brand authorisations and licences
Order Fulfilment
- Orders must be packed and handed to logistics within 48 hours of confirmation (24 hours for express-eligible products)
- Sellers must use FashionKart-approved packaging materials and include correct invoices
- Failure to fulfil orders consistently may result in penalties or account suspension
- Sellers must maintain adequate inventory and update stock levels in real time
Commission & Payments
| Category | Commission Rate | Payment Cycle |
|---|---|---|
| Standard Fashion | 10–15% | Weekly (T+7 after delivery) |
| Premium / Designer | 15–20% | Weekly (T+7 after delivery) |
| Clearance / Sale | 8–12% | Weekly (T+7 after delivery) |
Commission rates may vary by category and promotional agreements. Payment is released after the return window closes and no disputes are pending.
Return & Refund Responsibilities
- Sellers bear the cost of returns due to product defects, wrong items, or significant description mismatches
- Platform-initiated returns for change-of-mind follow the standard Return Policy
- Refunds are deducted from the seller's pending payout balance
Quality Standards
Sellers must maintain a minimum quality rating. Accounts falling below thresholds may face:
- Reduced visibility in search results
- Mandatory quality improvement plans
- Temporary listing suspension
- Permanent account termination for repeated violations
Intellectual Property
Sellers must not infringe on trademarks, copyrights, or patents. FashionKart will remove listings upon valid IP complaints and may suspend repeat offenders.
Account Suspension & Termination
We may suspend or terminate seller accounts for:
- Listing prohibited or counterfeit products
- Consistently poor fulfilment or quality metrics
- Fraudulent activity or policy violations
- Non-compliance with tax or legal requirements
Contact
Seller support: hello@fashionkart.ai | Contact Us
