Shipping Policy

SHIPPING POLICY

Platform Name: fashionkart.ai
Operated By: Hellwet Technologies Private Limited
Registered Office:
First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh- 226010, India

This Shipping Policy (“Policy”) governs the shipment, delivery, logistics timelines, responsibilities, risks and limitations applicable to all orders placed on fashionkart.ai.

1. SHIPPING MODEL OVERVIEW

1. fashionkart.ai operates as a multi-vendor marketplace.

2. Product shipping is enabled through third-party logistics aggregation platforms, including Shiprocket.

3. Shiprocket acts only as a logistics technology facilitator connecting Sellers with courier partners.

4. The Platform does not own, operate or control courier companies.

2. ROLE OF PLATFORM, SELLER & LOGISTICS PARTNERS

2.1 Platform Role (Limited)

The Platform:

• Facilitates order creation and shipment initiation

• Shares shipping details with Sellers and logistics partners

• Displays tracking information received from Shiprocket/couriers

The Platform does not guarantee delivery timelines or courier performance.

2.2 Seller Role (Primary)

Sellers are responsible for:

• Packaging products securely

• Timely dispatch of orders

• Handing over shipments to Shiprocket-assigned courier partners

• Compliance with shipping standards

2.3 Courier / Logistics Partner Role

Courier partners are responsible for:

• Pickup, transit and delivery

• Delivery attempts and proof of delivery

• Handling RTO (Return to Origin) shipments

3. SHIPPING COVERAGE & SERVICEABILITY

1. Shipping is available only to serviceable pincodes as determined by Shiprocket and courier partners.

2. Serviceability may vary based on:

• Location

• Courier availability

• Government or operational restrictions

3. Non-serviceable locations may result in:

• Order cancellation

• Delayed dispatch

4. SHIPPING TIMELINES (INDICATIVE)

1. Dispatch Timeline:

• Typically 1–3 business days after order confirmation (Seller dependent)

2. Delivery Timeline:

• Metro cities: 3–7 business days

• Non-metro / remote areas: 5–10 business days

3. Timelines are indicative only, not guaranteed.

Delays may occur due to:

• Weather conditions

• Courier capacity issues

• Government restrictions

• Festive or peak seasons

5. SHIPPING CHARGES

1. Shipping charges may be:

• Included in product price, or

• Charged separately at checkout

2. Shipping charges are calculated based on:

• Delivery location

• Package weight and dimensions

• Courier rates via Shiprocket

3. Shipping charges once incurred may be non-refundable, subject to Return & Refund Policies.

6. ORDER TRACKING

1. Once shipped, tracking details will be:

• Shared via email / SMS / dashboard

2. Tracking data is sourced directly from:

• Shiprocket

• Courier partners

3. Tracking updates may have delays and are subject to courier system availability.

7. DELIVERY ATTEMPTS & CUSTOMER OBLIGATIONS

1. Courier partners typically make multiple delivery attempts.

2. Customers must ensure:

• Correct address and contact details

• Availability at delivery location

3. Failure due to:

• Incorrect address

• Customer unavailability

• Delivery refusal
  may result in RTO (Return to Origin).

8. RTO (RETURN TO ORIGIN)

1. RTO occurs when delivery fails due to customer-side reasons.

2. In RTO cases:

• Order may be cancelled

• Shipping and RTO charges may be deducted

3. Refunds (if any) shall be governed strictly by:

• Return Policy

• Refund Policy

9. PACKAGING & TRANSIT RISK

1. Sellers are responsible for proper packaging.

2. Damage during transit due to:

• Poor packaging

• Seller negligence
  shall be Seller liability.

3. The Platform is not liable for courier mishandling beyond facilitation.

10. PARTIAL SHIPMENTS

1. Orders containing multiple items may be shipped separately.

2. Partial shipments may arrive at different times.

3. Tracking details will be provided for each shipment.

11. DELIVERY CONFIRMATION & PROOF

1. Delivery is considered complete based on:

• Courier delivery status

• OTP / signature / tracking confirmation

2. Once marked delivered, responsibility transfers to the customer.

12. LOST, DELAYED OR STUCK SHIPMENTS

1. In rare cases of lost or stuck shipments:

• Investigation will be initiated with Shiprocket / courier

2. Resolution timelines depend on:

• Courier investigation outcome

3. Refund or replacement (if any) shall be subject to:

• Seller confirmation

• Platform policies

13. FORCE MAJEURE (SHIPPING)

The Platform shall not be liable for shipping delays or failures caused by:

• Natural disasters

• Government orders

• Courier strikes

• Pandemics

• Network or system failures

14. NO GUARANTEED DELIVERY DATE

1. Estimated delivery dates are approximate only.

2. Delays do not automatically entitle:

• Refund

• Compensation

• Cancellation

15. INTERNATIONAL SHIPPING

1. Currently, fashionkart.ai primarily supports domestic (India) shipping.

2. International shipping, if enabled, will be governed by:

• Customs regulations

• Additional charges

• Extended timelines

16. POLICY MODIFICATION

1. The Platform reserves the right to modify this Shipping Policy at any time.

2. Updates will be effective upon publication on the Platform.

3. Continued use constitutes acceptance of changes.

17. GOVERNING LAW & JURISDICTION

1. This Shipping Policy shall be governed by the laws of India.

2. Exclusive jurisdiction shall lie with the courts of Lucknow, Uttar Pradesh.

18. FINAL ACKNOWLEDGEMENT

By placing an order on fashionkart.ai, the User acknowledges that:

• Shipping is facilitated through third-party logistics partners

• Timelines are indicative, not guaranteed

• Platform liability is limited as per this Policy